top of page

Pre-Order & Return Policy

  • To pre-order an item, please pay the deposit as listed. After the item arrived at our warehouse, we will notify you to pay the balance. Once the balance is received, we will set up face to face trade or dispatch the item within 2 business days.

  • After placing an order, please make the deposit according to the info provided in 2 days and send us back the transaction receipt or screencap via email/Facebook/Whatsapp. Order will be automatically cancelled if the deposit is not made in 2 days.

  • For pre-order items, shipping cost will be calculated with the remaining payment, not the deposit.

  • Please keep instock order and pre order into separate order.

  • Please place a separate order if you want any item, whether it is pre order or instock, to ship first, or all items in the same order that are expected to be available soon will be shipped together. This will be judged based on the situation.

  • All deposits are non refundable except manufacturer cancelled the items or can not fulfill our order.

  • The final selling price stays the same as the one listed in the receipt and will not be changed at any circumstances.

  • All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

  • Please do understand the risk of being delay before placing your pre order. We are not responsible and accept the deposit refund due to release schedule is being delay.

  • Please pay the balance within 14 days after we sent out the ready to ship notification. Your order will be cancelled if the payment is not made within the time limit. Deposit will not be refunded.

  • Please notify us in 10 days (30 days for international customer) if you found the purchased items have missing or broken parts. We may not accept returns or exchange after the period expired.

  • We only accept missing or broken parts as legit reasons for replacement or refund.

  • All Clearance items are Non-Returnable & Non-Exchangeable

  • In case of any disputes, the decision of HKTOYBOX shall be final

bottom of page